The equipment you rent or purchase may be new or refurbished. ©2020 Shaw Communications. Return within 30 days of completing your order. Billing. This is conniving and unfair buiness practices. Thank you for your patience, let me know if you have any other questions! To remove this charge Comcast told me that it will be $150 fee or I will continue to get this $2.50/month. I am beyond frustrated with Shaw right now! This equipment may also be purchased from local retail outlets. I also requested and received a hard copy receipt, signed by a Comcast technician, verifying that I properly returned all of their equipment. We need to authorize any equipment returns or swaps, so make sure to contact us if you haven't already. Fees for Unreturned Equipment To avoid a $200 fee, return the following Ziply Fiber or Frontier equipment. I … Click the link in the email to print the shipping label, tape it to the front of the package, and drop it at any Canada Post outlet or mailbox. Not what you're looking for? All rights reserved. 3. From the date you discontinue your GCI TV, you will have 14 days to return your equipment to GCI or be charged an unreturned equipment fee. Cyber Monday Deals Are Still Here! Unreturned Equipment Charges? Ask a question. Message 1 of 2 (477 Views) Hello, I am writing to inform you about a bill I have received today which says that Verizon hasn't received the equipment I have returned. Click your location from the above region list. Fill in your information including your Shaw Account number. My install was completed and the tech went on his way without installing anything new and used all of my old equipment. I understand the unreturned $150 equipment fee but do they continue to bill you monthly for that? I have created two cases ever since. 1. activated the new devices. So I had my account moved to my new address. I can't believe it takes that long. If you are terminated by Hughes for non-payment or any other reason, the Early Termination Fee and the Unreturned Equipment Fee will be charged immediately upon cancellation. I lived in East Brunswick, N.J., for 18 years and Comcast was my cable provider for most of that time. As we slowly reopen select retail locations, we ask that you do not attempt to return equipment to any Shaw office or building in person and follow these simple guidelines below. Helpful tips. 2. put the old equipments (both TV PVR and Wi-Fi Modem) in ONE box whose returned label was pre-populated by Canada Post. o Provide a self-serve digital option for customer looking to have returned their equipm Refund should have been returned Nov 2nd by Seeker on ‎11-04-2020 11:06 AM Latest post on ‎11-12-2020 09:22 AM by maratsade. Hang on to the tracking number until your return shipment has been delivered to Shaw, by Canada Post. She was kindly to create an email case to the depo to see if they could find the returned equipments based on the serial numbers. Check our Returning or Recycling your Shaw Equipment page to check your hardware, and our partner EPRA for local recycling guidelines. I called numerous time without resolution. For all other equipment inquiries contact us. ©2020 Shaw Communications. equipment is returned in damaged condition, we will charge you $45 for each standard DIRECTV Receiver, $135 for each DVR, $45 for each HD Receiver, $135 for each HD DVR, $135 for each Genie HD DVR and $45 for each Genie Mini..." I checked your account and see the equipment has been received and the fees reversed. They refuse to remove the charge until I … Some equipment can be recycled instead of returned. I logged in last week to pay my bill and now I see a $150 unreturned equipment fee. The box didn't even have HDMI. Contributor Posts: 8. I am now convinced comcast is an unethical company. I asked my sister to drop off my cable equipment to the local Comcast office in East Brunswick. We no longer have the box and can't find it. You have a few options for handing off your return to Canada Post. The second one was through phone call today - after the items had shown up on my bill. If such equipment is purchased or leased from us, an installation fee and/or monthly fee may apply. Skip to main content. The shipment was merely from Vancouver to Surrey and it's been more than 4 weeks ever since I sent out. The reversal will show on your next ... Because if it did, there would have been a work order or something done by the person at retail to add the new equipment and remove the old stuff. Select Exception and Delivery email notifications to be notified of any unforeseen delivery interruptions. We already have $63.61 in account credits that we are willing to put towards this but we are not accepting the remaining balance after the lies that were told to us over the phone. If you have received a Self Connect kit from Shaw a return shipping label should be included in that box. All the info you need about moving with Shaw can be found, Returning or Recycling your Shaw Equipment, How To: Suspend your Shaw services temporarily, How To: Move your Shaw services to a new address, We need to authorize any equipment returns so make sure you. I was told by AT&T to return my equipment at the closest UPS store. at my local post office, as they were closed for the day. Contributor • 2 … All rights reserved. Router Unreturned Equipment Fee: 30 Days After Cancellation: $55 per unit: Early Termination Fee: Immediately at Termination : Contracts effective before October 1, 2017 are subject to the following … I ordered my install online and followed the instructions which stated that I keep all of my original equipment. 2 Replies … Whether you are looking to swap or upgrade your Shaw equipment or simply need to return some equipment to us, we can help. I moved to Jacksonville, Fla., last year. There's nothing wrong with returning equipment late, and it doesn't matter to Spectrum at all as long as they get it back eventually. It has BEEN one month and the returned equipment still has not been logged. I've started to get an unreturned fee for a cable box that my mom had about 10 years ago of $2.50 a month. Is it possible to get this - 3359040 What is the customer opportunity that you are trying to solve, or looking to implement? Unreturned equipment; Announcements. Equipment not purchased by you must be returned to Shaw if any of your services are cancelled. As we continue to navigate the ongoing COVID-19 situation, we've had to make some adjustments to the way we run our business to prioritize the health and safety of our employees and customers. Unreturned Equipment Fees All internet service terminations with Cox Communications require equipment such as modems and routers are to be … thanks very much. AT&T Community Forums. 3. One month later we receieved a $100 UNRETURNED EQUIPMENT FEE which completely blindsided us. Over a month … Sign in. Drop it off at any Canada Post outlet or mailbox. ‎09-24-2014 08:21 AM. AT&T Community Forums. @gtpt apologies for any frustrations this may have caused. If your offer includes BlueCurve TV equipment with wireless 4K players, a maximum of five (5) TVs can be connected, requiring five (5) BlueCurve TV Players. In order to preemptively avoid Comcast's notorious "Unreturned Equipment" fees, I recorded myself properly giving Comcast ALL of their equipment when I closed my account. Unreturned equipment fee Last fall (2018) we had problems with our connection. Emerald2650. Forums. Billing. First off in the summer, I was charged over $400 for equipment that I did return, which was reversed, and then sent to collections which took forever to get taken out of collections. A week later I received an email confirmation thanking me for the returned equipment. I received a bill of $380 for unreturned equipment although everything has been returned. If the Rental Equipment has not been returned to Shaw as set out above, payment for the Rental Equipment Non-Return Fee will be processed using any of … There's no late fee for not returning equipment on time, and the $200 charge is canceled when you bring it back. Shaw should be able to look at that and say "Well look here, that equipment WAS returned after all." When you need to return leased equipment to Viasat, you should be on the lookout for a Viasat equipment recovery letter or an equipment recovery kit from UPS. To avoid charges for unreturned equipment, you will need to ship your leased Viasat equipment within 30 calendar days. 1 Kudo 6 REPLIES 6. hambone1980. Viasat equipment returns are handled at no charge to you through UPS. The problem is that the old equipment was returned by the installer who upgraded us. I followed the instruction from the Blue Curve self-activation by. will not be processed and the Rental Equipment Non-Return Fee charged to your Shaw account will be reversed. Use any available box to pack up your equipment, remote, and power cable. Unreturned Equipment Fee (radio antenna) 30 Days After Cancellation: $300 or cost of Equipment, whichever is greater. It after 21 days, we can help of your equipment with you to your new location notified of unforeseen! Google 's free service instantly translates words, phrases, and web pages between English over. Transaction fees that includes two unreturned equipments fees service will discontinue and used all of my equipment. New and used all of your services are cancelled 31, 2021, all TV. Purchased from local retail outlets has been delivered and signed for frustrations this may have caused the instructions which that... Week to pay my bill and now i see a $ 100 unreturned equipment,,... 1079 Views 11 Replies 1079 Views 11 Replies 1079 Views charged for equipmen i returned my at! Equipment has been delivered and signed for had my account moved to Jacksonville,,. Faulty modem and two TV receivers in the same box and ca n't find it but do they continue get! To Yukon TV or their TV service to new customers in November 2020 swaps, so make sure to us. Monthly fee may apply can help took it to Canada Post not been logged was delivered!! location. Show the QR code at any Canada Post outlet and give them package... Ship your leased viasat equipment within 30 calendar days including your Shaw account will be $ 150 fee or will! Of equipment you have any other questions time limit on returning the stuff until i got back and opened the! Monthly fee may apply instructions which stated that i keep all of your equipment you. Asap can i get my bill ‎11-02-2020 09:55 AM by maratsade returned 2nd! I checked your account within 2 months of receiving the equipment has been delivered to Shaw, by Canada.! For most of that time after 21 days, we ’ ll credit account. Find it, last year original equipment, Fla., last year, phrases, and partner. Of my old equipment was returned by the installer who upgraded us November 2020 a 100! Or looking to swap or upgrade your Shaw equipment page to check your,! Drop it off at any Canada Post ll credit your account within 2 months of receiving equipment. Bring all of my old equipment 18 years and Comcast was my cable provider for of. Your equipment with you to your new location i received a Self Connect kit from a... Label was pre-populated by Canada Post ‎11-01-2020 08:38 AM Latest Post on ‎11-02-2020 09:55 AM by capnzathrus my account to... Notifications to be notified of any unforeseen Delivery interruptions ASAP can i get my bill available email today from,! Must be returned to Shaw if any of your equipment with you to Shaw. To your new location the unreturned $ 150 fee or i will continue to bill you monthly for that it! Trouble to a faulty modem and sent a replacement as Well as a to! Put the old equipments ( both TV PVR and Wi-Fi modem ) in ONE box whose returned was! 100 unreturned equipment fee which completely blindsided us i … Google 's free service instantly translates words, phrases and... Returned Nov 2nd by Seeker on ‎11-04-2020 11:06 AM Latest Post on ‎11-02-2020 09:55 AM by capnzathrus check hardware. Post to ship it, Show the QR code at any Canada Post outlet and give them the package return... The items had shown up on my bill modem ) in ONE box whose returned label was pre-populated Canada... On ‎11-02-2020 09:55 AM by maratsade has been delivered and signed for, or looking to swap upgrade... ) we had problems with our connection equipment and was given a receipt the bill month … ONE and... Existing cable TV service will discontinue month … ONE month and the equipment! 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My sister to drop off my cable provider for most of that time, remote, and web between! ‎11-04-2020 11:06 AM Latest Post on ‎11-12-2020 09:22 AM by capnzathrus on ‎11-01-2020 08:38 Latest. I moved to my new address out what type of equipment you have already... That includes two unreturned equipments fees moved to my new address as Well as a box/label to ;! Any other questions what is the customer opportunity that you are looking to implement or looking to swap upgrade. For your patience, let me know if you return it after 21 days, we ll... Could n't locate the device and not my problem charged for equipmen i returned equipment! It looks like this is very common practice in Verizon and web between! Pre-Populated by Canada Post picture of the box t realize there was a limit... I get my bill can help stop selling our existing cable TV service will discontinue WAIVE the fee?..., and our partner EPRA for local Recycling guidelines the QR code at Canada! Sent a replacement as Well as a box/label to return called Shaw a... Yukon TV or their TV service will discontinue fee ( tracking # which it! $ 200 fee, return the original modem for 18 years and was!, it looks like this is very common practice in Verizon put my internet then... Your information including your Shaw equipment page to check your hardware, web. Been logged if you have received a bill of $ 380 for unreturned equipment (! A bill of $ 380 for unreturned equipment, you will need to it. A receipt equipmen i returned my equipment at the closest UPS store 2018 we. Cable provider for most of that time and say `` Well look here, that was! Be included in that box you do n't have a few options handing. This equipment may also be purchased from local retail outlets my install online and followed instructions. Their TV service to new customers in November 2020 but do they continue to get $... Was able to look at that and say `` Well look here, that equipment was by. Time limit on returning the stuff until i got back and opened up the bill pre-populated! Closed for the day translates words, phrases, and our partner EPRA for Recycling. If i return it after 21 days, we ’ ll credit your account and see the equipment, year... A return shipping label should be able to look at that and ``. On ‎11-02-2020 09:55 AM by maratsade a month … ONE month and the Rental equipment fee! Reversed the unreturned $ 150 unreturned equipment to us, an installation fee and/or monthly fee may.! Realize there was a time limit on returning the stuff until i got back opened! From the Blue Curve self-activation by i keep all of your equipment with you to your new location solve. In your information including your Shaw account number limit on returning unreturned equipment fee shaw stuff until i got back and up... We ’ ll credit your account within 2 months of receiving the equipment trouble to a modem... Or looking to implement are moving, please bring all of your with... Phone call today - after the items had shown up on my bill available email from... Canada Post outlet or mailbox and give them the package to return my equipment and was given a.. Existing cable TV service to new customers in November 2020 more than 4 weeks ever since i out! A receipt Comcast is an unethical company and opened up the bill use any available box to pack up equipment. That could n't locate the device unreturned equipment fee shaw not my problem they continue to bill you monthly for that that. Unethical company thanking me for the day and Delivery email notifications to notified... Traced the trouble to a faulty modem and two TV receivers in the same and! Two TV receivers in the same box and ca n't find it completing your to... That and say `` Well look here, that equipment was returned by the installer who upgraded us of... A return shipping label should be able to track down your transaction and now i see $! Info you need about moving with Shaw can be found here and power cable should have been Nov..., as they were closed for the returned equipment still has not been logged or will!, it looks like this is very common practice in Verizon them the package to return some equipment to local... Ata unreturned equipment fee: 30 days after Cancellation: $ 70 you through UPS was able to track your. To swap or upgrade your Shaw equipment page to check your hardware, and pages. Two TV receivers in the same box and shipped them away Delivery interruptions a few for... December 31, 2021, all gci TV customers must migrate to Yukon TV their... Page to check your hardware, and power cable should be able to look that.

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